Warranty Policy

Repair Warranty Coverage

All repairs performed by The Mac Space include a warranty against defects in workmanship and parts failure.

Note: Data recovery services are not covered under warranty as it is a one-time service. We verify recovered data with you before completing the job.

What's Covered

• Defective replacement parts
• Issues directly related to the repair performed
• Workmanship errors

What's NOT Covered

• Physical damage after repair (drops, cracks, liquid exposure)
• Issues unrelated to the original repair
• Software issues or user-caused problems
• Devices with tampered seals or third-party modifications after our repair
• Normal wear and tear

How to Make a Warranty Claim

1. Contact us at 470-355-0477 or support@themacspace.com
2. Provide your repair receipt or order number
3. Describe the issue you're experiencing
4. Bring the device in or ship it to us for inspection

If the issue is covered under warranty, we'll repair it at no additional cost.

Pre-Owned Device Warranty (90-Day Limited)

Every pre-owned device we sell includes a 90-day limited warranty covering hardware defects. Before any device goes on our shelf, our technicians service it and run it through quality testing. That is the difference between buying used and buying pre-owned: a used device is a gamble you take alone; a pre-owned device from us has been inspected, serviced, and stands behind a warranty, and you get to put your hands on it in person before you walk out.

The two kinds of warranty, and which one this is

There are two kinds of coverage in this industry. Accidental damage coverage pays for drops, spills, and mishaps; only manufacturers and large insurers can offer it, because it means absorbing the cost of accidents that have nothing to do with the product. Limited warranties cover defects: something wrong with the device itself that our testing should have caught, or a component that fails on its own. We are an independent repair shop, not a manufacturer, so what we can honestly offer is a limited warranty, and we honor it fully. If a covered component fails within 90 days with no signs of damage, we repair or replace it at no cost to you.

What is covered

• Hardware defects present at sale that our testing should have caught
• Components that fail on their own within 90 days, with no signs of accidental or liquid damage

What is not covered

• Accidental damage: drops, cracks, bends, crushed corners
• Liquid damage: liquid leaves corrosion, and corrosion is physical evidence of liquid, no matter how it got there or how small the amount. Components hit by liquid stop working quickly, which is exactly why our pre-sale testing catches them; a component that worked for weeks and then shows corrosion met liquid after the sale
• Software and operating system issues: macOS updates, patches, and software behavior are manufacturer-level matters we did not design and cannot control. We can repair hardware; we cannot warranty an operating system. Backing up your data is always your responsibility, and we recommend it to everyone
• Normal wear and tear on a pre-owned device
• Devices no longer in the condition they left our shop: every device we sell carries internal tamper-evident markings, and if original components have been removed, swapped, or replaced elsewhere, warranty claims cannot be honored on the affected components, because we can no longer verify what we sold

How we handle claims

Bring the device in. We inspect it, show you what we find, and tell you the truth about it. If the failure is covered, we fix it free. If the inspection shows accidental or liquid damage, the warranty does not apply, but we will still give you an honest diagnosis and fair repair options, the same as any customer. We built this shop on standing behind our work, and that means being straight with you in both directions.

All pre-owned device sales are final. The 90-day limited warranty can be extended up to 2 years; ask us for details at purchase.